FAQ
How long to install fence after I sign my contract?
This depends on a few factors like permit approval, homeowner’s association approval and type of materials needed for project. Our estimator can provide a more accurate turn-around time.
How long does it take to install the fence?
We aim to complete it the same day. Inclement weather may cause delays.
What is the soonest appointment?
This depends on your area. We can always offer an online/electronic estimate, if our schedule is too far out. Turn-around on online quotes are 24-48 hours.
Do you speak Spanish?
We have Spanish-speaking personnel in most offices. However, some locations do not have Spanish-speaking representatives.
Why do I need survey?
We require a survey to ensure our installation is within your property. We do not want to encroach on your neighbor’s property. This also helps us maximize as much of your yard as possible.
Where can I obtain a survey?
You can locate it in your closing documents, title Company or your city/county. We can always include the cost of a new survey with your quote.
Why do I need to be present for an appointment?
A fence is a permanent structure on your property. We need to ensure we are accounting for all of your preferences and set realistic expectation for the project.
Whats included in my warranty?
You will have a 1-year workmanship warranty for issues stemming from faulty installation. Material warranty for PVC and Aluminum has a limited lifetime warranty that protects from chipping, peeling, blister, rot or corroding. Normal weathering, impact and acts of nature are not covered.
Do you have a minimum fee?
Yes. All projects that are less than 100ft have a fee of $450 built into the quote.
How do you keep your fence panels from sagging?
We use an aluminum insert in the bottom rail to prevent sagging.
How do you keep your gates from sagging?
We use an 8' aluminum insert in the hinge and latch posts to give the gate system more strength.
Do you use concrete on your posts?
Yes. Every post is concreted.
Do you use brackets to connect your fence?
No metal or plastic brackets are used to fasten our fence system
What is your warranty on steel?
Ornamental steel has a 20-year warranty against peeling, cracking, chipping, blistering, or corroding. The warranty is adjusted if you are close to a coastline.
What is the strength difference between aluminum and steel ornamental fence?
Both products are strong enough for most applications. If you have specific requirements, our estimators will help you determine the product that best meets your needs.